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Shipping

Two ways to Get Your Online Thrift Store Purchases to You

You found something you can’t live without! Wondering how we’ll get it to you?

At reStitch, we’ve partnered with FedEx® for shipping. That means you have different options for shipping, based on the size of your order:

Orders of $24.99 or More

  • Ground shipping is FREE! (Continental US: 4-5 days | AK/HI: 5-7 days)
  • Expedited shipping is $6.99. (Continental US: 1-3 days | AK/HI: 2-3 days)

Orders of $24.99 or Less

  • Ground shipping is $6.99. (Continental US: 4-5 days | AK/HI: 5-7 days)
  • Expedited shipping is $11.99. (Continental US: 1-3 days | AK/HI: 2-3 days)

It’s your choice!

During the checkout process, you’ll be asked to choose whether you’d like Ground or Expedited Shipping. Shipping charges will then be added to your order total.

Shipping Returns

If an item you snagged at reStitch.com doesn’t work out and you need to ship it back to reStitch:

  • Log into your account at reStitch.com. (If you don’t have an account, you can create one at any time.)
  • Under ‘My Returns,’ click the ‘Request a return’ button.
  • Choose to ship your return using a pre-paid shipping label or at your own cost. (If you choose to print a pre-paid shipping label, a return shipping fee will be deducted from your return amount.The fee is $6.99 + applicable taxes. If your order totals less than the return shipping fee, you will not see this option.)

Questions about Shipping

Need an answer to something we didn’t cover here? We're here to help! If you have questions about a specific order, please log in. Customer service is available: 

Monday-Friday

8:00 am-7:00 pm Central Time

Saturday

9:00 am-3:00 pm Central Time

Sunday

Closed

Ways to reach us:

Email us at info@restitch.com.

Call us at 920-560-1214.

If you don’t reach someone immediately, we’re assisting other customers, so please leave a message, and we’ll return your call the same day during our business hours. If you leave a voice message for us outside business hours, we’ll return your call the following business day.

When you reStitch, you help people get jobs and keep clothing out of landfills. Each purchase helps change lives. Thanks for helping make that possible. 

Happy ordering!
--Team reStitch