You fell in love. You placed your order. You waited with excitement. But, when your order arrived, something wasn’t quite right. That’s okay. It happens. When it does, we’ll make it right.
reStitch Returns Policy
We’ll happily accept returns for up to 30 days after purchase. Please return items in the same condition in which they were received. Items purchased with tags on must be returned with tags on.
How to Return an Item to reStitch
If an item you snagged at reStitch.com doesn’t work out and you need to ship it back to reStitch:
Log into your account at reStitch.com. (If you don’t have an account, you can create one at any time.)
Under ‘My Returns,’ click the ‘Request a return’ button.
Choose to ship your return using a pre-paid shipping label or at your own cost. (If you choose to print a pre-paid shipping label, a return shipping fee will be deducted from your return amount.The fee is $6.99 + applicable taxes. If your order totals less than the return shipping fee, you will not see this option.)
Ship the item to reStitch.
Once we receive the item, we will process the return. You will receive a confirmation that your return was received and a credit to your original form of payment.
Questions about reStitch Returns
Need an answer to something we didn’t cover here? We're here to help! If you have questions about a specific order, please log in. Customer service is available:
If you don’t reach someone immediately, we’re assisting other customers, so please leave a message, and we’ll return your call the same day during our business hours. If you leave a voice message for us outside business hours, we’ll return your call the following business day.
When you reStitch, you rock job training and mentoring programs. Seriously! That makes each purchase important to us and important to the people who benefit from these programs. Thanks for helping make that possible with your order and by processing returns within 30 days.