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Returns

You fell in love. You placed your order. You waited with excitement. But, when your order arrived, something wasn’t quite right. That’s okay. It happens. When it does, we’ll make it right.

reStitch Returns Policy

We’ll happily accept returns for up to 30 days after purchase. Please return items in the same condition in which they were received. Items purchased with tags on must be returned with tags on.

How to Return an Item to reStitch

  • Log into your account at reStitch.com. If you don’t have an account, you can create one at any time so you can access your order information.
  • On your Account Dashboard, click the ‘Request Return’ link next to the order you have an item that you need to return.
  • Next, follow the instructions on the ‘Create new RMA’ (return merchandise authorization) page.
  • As part of the return process, you will be asked for a ‘Return Label Type’ where you can choose to ship on your own and just print the address label or to ship using a pre-paid FedEx® label.
  • If you choose to use the pre-paid shipping label option, a return shipping fee of $6.99 + applicable taxes will be deducted from your return amount.
    • Please note, that if you purchased items from multiple locations, they will need to be returned separately and for each location, you will incur a return shipping fee. If your order total is less than the return shipping fee, you will not see this option. In some cases, it may cost less to use a carrier of your own choosing.

Once we receive the item, we will process the return. You will receive a confirmation that your return was received and a credit to your original form of payment.

Questions about reStitch Returns

Need an answer to something we didn’t cover here? We're here to help! If you have questions about a specific order, please log in.

Customer service is available: 


Monday-Friday

8:00 am-7:00 pm Central Time

Saturday

9:00 am-3:00 pm Central Time

Sunday

Closed


Ways to reach us:

 

If you don’t reach someone immediately, we’re assisting other customers, so please leave a message, and we’ll return your call the same day during our business hours. If you leave a voice message for us outside business hours, we’ll return your call the following business day.

When you reStitch, you support job training and mentoring programs. Seriously! That makes each purchase important to us and important to the people who benefit from these programs. Thanks for helping make that possible with your order and by processing returns within 30 days. 


Happy ordering!
--Team reStitch